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Our scanner swap-out service gets high marks.
BOCA RATON, FL. January 9th, 2006 - Harvard University learns first-hand how much better our diagnostics over the web and overnight swap-out maintenance program can be. Prior to the release of KIC II, Harvard had committed to purchasing 10 walk-up scanning systems for multifunction copiers. When a failure occurred, the photocopier maintenance organization that was responsible for the units sent out a software technician when it was not a software problem and a hardware technician when it was not a hardware problem. On more than one occasion, many frustrating days passed before problems were resolved. When a KIC failure occurred, a DLSG technician logged in over the Web, determined that the failure could not be resolved remotely and sent a swap-out scanner for next day delivery. In a single day, they were up and running again. A university staff member indicated in an email that the difference in quality of service was stark.
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